Privacy policy

BandageWear – Privacy Policy

Last updated: 7 September 2026

At BandageWear, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

This policy is compliant with the Protection of Personal Information Act 4 of 2013 (POPIA), which governs the collection and processing of personal information in South Africa.

By using our website or placing an order with us, you agree to the terms of this Privacy Policy.

1. Who We Are

BandageWear is a South African brand founded and operated by Rushana Samsodien, trading through the registered company Talent Inch (registration 2020/780117/07), based in Cape Town, South Africa.

Email: bandagewear.sa@gmail.com

Website: https://bandagewear-2.myshopify.com

2. What Personal Information We Collect

When you visit our website or place an order, we may collect the following information:

• Full name

• Email address

• Phone number

• Delivery address

• Payment information (processed securely by our payment providers — we do not store your card details)

• Browsing behaviour on our website, including pages visited and products viewed

3. How We Use Your Information

We use your personal information only for the following purposes:

• To process and fulfil your order

• To communicate with you about your order, including dispatch and delivery updates

• To respond to any queries or support requests you send us

• To improve our website and shopping experience

• To comply with our legal obligations

We will not use your personal information for any purpose other than those listed above without your explicit consent.

4. Third Parties We Share Your Information With

In order to fulfil your order and operate our store, we share certain information with trusted third-party service providers. These include:

Shopify — Our online store is hosted on Shopify. Shopify stores your order and account information securely on their platform. You can read Shopify's privacy policy at shopify.com/legal/privacy.

PayFast — Payments made on our store are processed by PayFast, our payment gateway provider. PayFast handles your card and payment details directly; we do not store or have access to your full card details. You can read PayFast's privacy policy at payfast.io/privacy-policy.

Courier Partners — To deliver your order, we share your name, delivery address, and contact number with our courier partners (including Paxi and door-to-door courier aggregators). This information is used solely for the purpose of delivering your parcel.

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

5. Cookies and Website Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience and understand how visitors use our site. Cookies are small files stored on your device. You can choose to disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

6. How Long We Keep Your Information

We retain your personal information for as long as is necessary to fulfil the purposes outlined in this policy, or as required by law. Order information is typically retained for a period of 5 years for accounting and legal compliance purposes.

7. Your Rights Under POPIA

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Know what personal information we hold about you

• Request access to your personal information

• Request correction of inaccurate or outdated information

• Request deletion of your personal information, subject to legal requirements

• Object to the processing of your personal information

• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us at bandagewear.sa@gmail.com. We will respond to your request within a reasonable time.

8. How We Protect Your Information

We take the security of your personal information seriously. Our website is hosted on Shopify, which uses industry-standard encryption and security protocols to protect your data. Payment information is processed by PayFast and our other payment providers and is never stored on our servers.

While we take all reasonable precautions, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but will always act promptly in the event of any data breach.

9. Information Regulator

If you believe your personal information has been handled incorrectly, you have the right to lodge a complaint with the Information Regulator of South Africa.

Website: inforegulator.org.za

Email: inforeg@justice.gov.za

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: