Shipping Policy
We aim to dispatch all orders promptly and with care.
Processing Time
Orders are processed within 1-3 business days.
Shipping Time
Delivery times vary depending on your location and selected courier. Standard delivery typically takes 4-7 working days. Estimated delivery timelines will be confirmed at checkout.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Tracking
Once your order is dispatched, you will receive a tracking number via email. You can use this to track your parcel directly with your chosen courier.
Delays
While we do our best to ensure timely delivery, delays caused by couriers are beyond our control. We will always do our best to assist if you experience any issues with your delivery.
Refund Policy
Refund Processing
Once your return is approved, refunds will be processed to your original payment method within 7-10 business days..
How to Request a Return
To request a return, contact us at bandagewear.sa@gmail.com with your order number and a brief description of the issue. If your item arrived damaged, please include a photo.
Returns
What is your return policy?
Due to the hygienic nature of our garments, the following items are not eligible for return or refund:
• Sale or promotional items
• Items that have been worn or washed
• Items returned without original tags
However, we gladly accept returns or exchanges within 7 days of delivery if:
• The item arrives damaged or faulty
• The incorrect size or item was sent
• Items must be unworn, unwashed, and returned with all tags intact.
What if my order arrives damaged?
Please contact us within 7 days of receiving your order with a photo of the damage and your order number. We will arrange a replacement or refund no questions asked!
How to Request a Return?
To request a return, contact us at bandagewear.sa@gmail.com with your order number and a brief description of the issue. If your item arrived damaged, please include a photo.
Sizing
What sizes does BandageWear come in?
BandageWear is available in six sizes:
• 0-3 months
• 3-6 months
• 6-12 months
• 12-18 months
• 18-24 months
• 2-3 years
How do I know which size to choose?
BandageWear is designed to fit snugly against the skin. A close fit is intentional so it ensures the fabric stays in contact with the skin to retain moisture and support the wet wrapping process effectively.
We recommend sizing based on your child's current age for the best therapeutic fit. A looser fit reduces the fabric's ability to lock moisture in place.
Does BandageWear run true to size?
Yes, BandageWear is designed to fit true to size with gentle stretch for comfort and ease of movement. The fabric has stretch built in, so it moves with your child without feeling restrictive. Kids love a snuggly feel!
Orders
How do I track my order?
Once your order is dispatched you will receive a tracking number via email. You can use this to track your parcel directly with your chosen courier.
Can I change or cancel my order after placing it?
Please contact us as soon as possible if you need to change or cancel your order. We will do our best to assist, but we cannot guarantee changes once an order has been dispatched.
Miscellaneous Questions
What is BandageWear made from?
BandageWear is made from cotton fabric with gentle stretch for comfort and fit. It's designed to be gentle on sensitive skin while being durable enough for daily washing and wear.
What is BandageWear used for?
BandageWear is wearable skin care designed to support daily eczema routines. It helps skin heal during flare-ups, keeps creams in place, supports wet wrapping, and reduces scratching.
Is BandageWear a medical product?
BandageWear is not a medical device. It is a clothing-based solution designed to support care routines recommended by healthcare professionals.
Can BandageWear be worn overnight?
Yes. BandageWear is designed for both day and night wear, depending on your child’s needs and routine.
How many sets should I buy?
Most parents find that having two sets allows for easy rotation when one is in the wash.
How do I wash BandageWear?
BandageWear can be gently machine washed. Full care instructions will be provided with your order.
What ages is BandageWear designed for?
BandageWear is available in sizes from 0-3 months up to 2-3 years, designed to fit babies and toddlers comfortably.